Jeff Anderson, Sean Tindall and Rene Sloos of the Bulletproof Management team joined the leaders of the Canadian IT Industry in Canmore for two solid days of meetings of the HTG 10 peer group. The purpose of the meeting is to share best practices and hold each other accountable for improving the participating companies. The big question: What do we need to do to exceed the expectations of our clients?
“It is a fantastic opportunity to learn from other IT Service providers and learn from their successes and the mistakes they have made in the past” says Jeff Anderson, CEO of Bulletproof. “This is like attending a IT Services university session based on real life scenarios and experiences”. HTG groups were started by Arlin Sorenson with the intent to leverage the power of peers.
The financial performance of each company is compared to the others, so it is very hard to hide from the realities of the business performance. Jason Dettbarnfrom Kaseya gave us a sneak peak of the new version of their management tool, which will help us to better serve our clients. Paul Moffatt from voxnetIQ gave a presentation on his services which will allow us to expand our portfolio to our clients.
Chris Day from FullyManaged, Vancouver has been accepted as a new member of the group. His company, which started as CDot networks provides IT Services to companies and non-for-profit organizations in the Vancouver area. Chris seems a great addition to our group. After almost two years of hard work Stuart Crawford decided to step back from his role as facilitator of HTG 10 in order to focus on new a new venture. A big thank you to Stuart for all of his hard work, and inspiring many of the groups members. Andrew Lozier of Next Dimension has been accepted as the next facilitator for our group and we are looking forward to his leadership.
It is a large investment in time, but it has a phenomenal payoff by taking Bulletproof to the next level, constantly improving the service to our clients in the Red Deer and Calgary area. New goals have been set to be accomplished by the next meeting in Dallas, where all 21 HTG groups from Great Britain, Australia, Canada and the United States will meet later this year.